Returns & Refunds – Frequently Asked Questions
Can I return a product for a refund?
Yes, Sathaiva guarantees to refund any item you are not totally happy with.
In accordance with our Returns & Refunds Policy, please notify us before you send goods back to us. Because returned goods are the responsibility of the customer until they reach us, they should be returned with a recorded delivery service – we will not be responsible for returns lost in the post.
Goods must be:
1. Returned within 7 days of receipt of your order.
2. Unused and in their original packaging.
3. Accompanied by your name and order number
How can I exchange a product for another?
If you would like to exchange any items, please contact us (within 7 days of receiving your order) with your order number and details of which item/s you would like to receive as a replacement.
Goods for exchange must be unused and in their original packaging.
We will charge our normal delivery rate to send you the exchanged goods.
What happens if my seeds are missing or damaged?
If your seeds are missing or damaged, we will reimburse your free seeds, offer between 100-250 loyalty points per missing seeds or we can send them in your next order. We will need to see proof of the missing seeds. Please send CLEAR VDO and pictures when you open the package through our support desk in 7 days after you received the package from us. The value shown on free seeds are for marketing purposes only and represent the retail version of this product, not the free seeds in your order.
Please note that unregistered customers will need to create an account with us in order to receive loyalty points.
We will need to see proof of the missing seeds – please send CLEAR VDO and picture on our Email
To give you complete peace of mind when shopping with us, we guarantee to refund any item you are not totally happy with, if returned in accordance with our Returns & Refunds Policy.
Please make sure your delivery address is correct and completed in full before submitting your order. IF your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances.
An address error is not covered by our Stealth Shipping promise.
Please note, we are happy to assist you with any queries about your order within 7 days from the date when the order is sent.
Should you wish to return purchased goods for any reason, you need to contact us to confirm your return, within 7 days of receipt of your order. Any goods sent back without prior consent from Sathaiva will be sent back at your cost.
Returned goods must be new, unused and in their original packaging.
Once you have confirmed your return with us, please send the items to our Postal Address. All returns are the responsibility of the customer until they reach us.
The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.
Damaged / Faulty Goods
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 7 days of receipt of your order and return the goods as per our returns policy above.
We will refund any postage costs incurred when returning items back to us. In the Thailand, items should be returned via Postal service Delivery. Overseas, items should only be returned using your country’s national postal service. We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.
Your replacement goods will be shipped (or your payment will be refunded) within 7 days of receipt of your return.
If you would like to exchange your item(s) for different products in our range, please contact us first, within 7 days of receiving your order.
Returned goods must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement.
We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.
We will refund the cost of returned goods. Shipping costs are non-refundable.
We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
Refunds will be made by crediting your card or by depending on the method used for payment.
Refunds will be made within 7 days of receipt of your return.